Refund policy


At ARTH, we take immense pride in crafting unique, handmade pieces—each one with its own character and story. Due to the artisanal nature of our process, no two items are ever exactly alike. Small imperfections such as air bubbles, textural variations, or asymmetries are intentional and part of the creative process. These are not considered faults, but rather a reflection of the individuality of each piece.

Returns (UK Only)

We hope you adore your ARTH purchase, but if something isn’t quite right, you have 30 days from the date your order is delivered to return it. After this window, we are unfortunately unable to accept returns.

To be eligible for a return:

  • Items must be unused, in their original, resaleable condition.

  • Items must include all original packaging, tags, and any applicable disclaimer labels.

If your item does not meet these conditions upon inspection, we reserve the right to reject the return. Rejected items will be returned to you via second-class post.

Exchanges

We do accept exchanges. If you’d like to exchange an item for a different one, please reach out to us at info@arth-wellness.com within 30 days of receiving your order. We'll confirm next steps and guide you through the process.

In most cases, the original item will need to be returned first. Once received and approved, we’ll ship your exchange item or issue store credit, depending on availability.

Return Shipping

As a growing, independent brand, we are currently unable to cover the cost of returns or exchanges. We recommend using a tracked delivery service via your local post office to ensure your return reaches us safely. ARTH cannot be held responsible for items lost in transit.

Please include your original packing slip or a note with your name, order ID, and email address and send your return to:

ARTH
PO BOX 82102
London 
E16 9HX
United Kingdom

At ARTH, we take immense pride in crafting unique, handmade pieces—each one with its own character and story. Due to the artisanal nature of our process, no two items are ever exactly alike. Small imperfections such as air bubbles, textural variations, or asymmetries are intentional and part of the creative process. These are not considered faults, but rather a reflection of the individuality of each piece.

Returns (UK Only)

We hope you adore your ARTH purchase, but if something isn’t quite right, you have 30 days from the date your order is delivered to return it. After this window, we are unfortunately unable to accept returns.

To be eligible for a return:

  • Items must be unused, in their original, resaleable condition.

  • Items must include all original packaging, tags, and any applicable disclaimer labels.

If your item does not meet these conditions upon inspection, we reserve the right to reject the return. Rejected items will be returned to you via second-class post.

Exchanges

We do accept exchanges. If you’d like to exchange an item for a different one, please reach out to us at [insert email address] within 30 days of receiving your order. We'll confirm next steps and guide you through the process.

In most cases, the original item will need to be returned first. Once received and approved, we’ll ship your exchange item or issue store credit, depending on availability.

Return Shipping

As a growing, independent brand, we are currently unable to cover the cost of returns or exchanges. We recommend using a tracked delivery service via your local post office to ensure your return reaches us safely. ARTH cannot be held responsible for items lost in transit.

Please include your original packing slip or a note with your name, order ID, and email address and send your return to:

ARTH
[Insert return address here]
United Kingdom

Feedback or the reason for your return is always welcome, we're always listening and always improving.

Refunds will be processed to your original payment method within 14 days of us receiving the return.

International Orders

At this time, ARTH does not offer international delivery, but we’re working on it and look forward to expanding our reach very soon. Thank you for your patience and global support.